Effective Date: 1 August 2026
Welcome to Territory Uniforms. These Terms & Conditions govern the supply of products and services by Territory Uniforms. By accepting a quotation, placing an order, or purchasing from us, you agree to these Terms & Conditions.
1. Quotations & Orders
- All quotations are valid for 30 days from the date of issue unless otherwise stated.
- Prices quoted are based on the information provided at the time of quoting and may be subject to change if order requirements change.
- An order is considered confirmed once the customer has accepted the quotation in writing, issued a purchase order, paid any required deposit, or otherwise instructed Territory Uniforms to proceed.
- Once supplier orders have been placed or production has commenced, cancellations may not be possible, and cancellation charges may apply.
2. Pricing & Payment
- All prices are in Australian Dollars (AUD) and include GST, unless otherwise stated.
- A 50% deposit may be required before products are ordered or production commences. Approved account customers may be exempt from this requirement.
- The remaining balance must be paid before collection or dispatch unless alternative credit arrangements have been approved.
- Territory Uniforms reserves the right to adjust pricing where supplier costs, freight charges or government taxes change before an order is confirmed.
3. Artwork, Logos & Personalisation
- Customers are responsible for supplying suitable artwork and ensuring all spelling, colours, sizing and design details are correct before approval.
- Digitising or artwork setup charges may apply for new logos or artwork requiring conversion for embroidery or printing.
- Production will only commence once artwork approval has been received from the customer.
- Territory Uniforms is not responsible for errors that have been approved by the customer prior to production.
- Slight variations in thread colours, print colours and garment colours may occur due to manufacturing processes and material differences.
- The Customer warrants that all artwork, logos, trademarks, designs, images and other materials supplied to Territory Uniforms are authorised for use and do not infringe the copyright, trademark or intellectual property rights of any third party.
- The Customer accepts full responsibility for any claims, losses, damages, legal costs or liabilities arising from the use of customer-supplied artwork and agrees to indemnify and hold Territory Uniforms harmless against any such claims or liabilities.
- Territory Uniforms is not responsible for verifying ownership, copyright, trademark rights or authority to use any artwork, logo or design supplied by the Customer.
4. Production & Lead Times
- Estimated production and delivery timeframes are provided as a guide only and are not guaranteed.
- Production schedules may be affected by supplier availability, freight delays, public holidays or circumstances beyond our reasonable control.
- If delays occur, Territory Uniforms will make every reasonable effort to keep customers informed.
5. Delivery & Collection
- Delivery charges may apply unless otherwise agreed.
- Risk passes to the customer once goods have been collected or delivered to the nominated address.
- Customers will be notified when their order is ready for collection.
- Orders should be collected promptly after notification.
6. Goods on Approval
Where goods are supplied on approval:
- Goods must be returned within the agreed approval period.
- Items must be returned in their original condition with all tags and packaging intact.
- Customers may be charged for any items that are damaged, altered, lost or not returned.
7. Returns & Refunds
Territory Uniforms complies with the Australian Consumer Law.
- Customised products, including embroidered, printed, altered or personalised items, cannot be returned or exchanged due to change of mind.
- Returns or replacement requests for faulty or incorrectly supplied products will be assessed in accordance with Australian Consumer Law.
- Any shortages, incorrect items or damaged goods should be reported within 7 days of receiving the order.
8. Customer Supplied Garments
Where customers provide their own garments for embroidery, printing or alterations:
- Territory Uniforms will take reasonable care when handling customer supplied items.
- However, Territory Uniforms accepts no responsibility for damage resulting from hidden defects, unsuitable fabrics, previous treatments or manufacturing faults within the garment itself.
- Decoration services performed on customer supplied garments are undertaken at the customer's own risk.
9. Storage of Completed Orders
Completed orders should be collected within a reasonable period after notification.
Territory Uniforms reserves the right to charge storage fees or return uncollected goods to stock where legally permitted after reasonable notice has been provided to the customer.
10. Account Customers
Approved account customers are required to pay invoices within the agreed trading terms.
Territory Uniforms reserves the right to suspend or withdraw account facilities where invoices remain overdue or trading terms are not met.
11. Limitation of Liability
To the extent permitted by law, Territory Uniforms is not liable for delays, losses or additional costs arising from supplier shortages, freight delays, manufacturer discontinuations or events outside our reasonable control.
Nothing in these Terms excludes any rights or remedies available under the Australian Consumer Law.
12. Privacy
Territory Uniforms respects your privacy and will only collect, use and store personal information required to process orders, provide products and services, communicate with customers and comply with legal obligations. Customer information will not be sold or disclosed to third parties except where required to fulfil an order or where required by law.
13. Marketing Communications
By providing your contact details, you consent to Territory Uniforms contacting you with information relating to new products, promotions, special offers, events, and company news and updates.
Communications may be sent via email, SMS, telephone or other electronic communication methods permitted by law.
You may withdraw your consent or unsubscribe at any time by clicking the unsubscribe link included in our marketing communications, or by contacting Territory Uniforms directly.
14. Changes to These Terms
Territory Uniforms may update these Terms & Conditions from time to time. The latest version will be available on our website and will apply to all future orders.
15. Governing Law
These Terms & Conditions are governed by the laws of the Northern Territory, Australia. Any disputes arising in relation to these Terms shall be subject to the jurisdiction of the courts of the Northern Territory.
Contact Us
Territory Uniforms
1/22 Benison Road, Winnellie NT 0820
PO Box 36869, Winnellie NT 0820
(08) 8984 3822
sales@territoryuniforms.com
territoryuniforms.com